Dexyd FAQ
Find useful answers to move forward in Dexyd: create or join a contest, submit a creation, publish in the Expo Zone, manage your profile, connect with talents, use the AI assistant and understand your subscriptions.
Introduction FAQ
What does this FAQ cover?
This FAQ answers the most frequently asked questions about Dexyd: competitions, participations, submissions, votes, Expo Zone, marketplace, profiles, notifications, Oria AI assistant, subscriptions, security and settings.
It is used to quickly understand how the platform works. For detailed step-by-step guides, the Dexyd help area remains the best place.
Overview
What is Dexyd?
Dexyd is a web and mobile platform that helps organize creative and innovation competitions, receive projects, have an audience or jury vote, exhibit the best creations and connect talents with organizers, partners, sponsors or buyers.
The objective is simple: transform an idea, a creation or a prototype into a clear, evaluated and usable path.
Who is Dexyd for?
Dexyd is aimed at challenge organizers, companies, schools, incubators, brands, creators, inventors, participants, juries, talents, partners, buyers and administrators.
Organizers can launch and monitor calls for participation. Creators can participate, publish their projects, exhibit their work and be spotted for new opportunities.
What types of projects can be published or presented on Dexyd?
Dexyd can accommodate digital creations, AI projects, software, videos, music, designs, visual works, craft projects, physical prototypes, inventions, product tests, technical challenges, calls for ideas and hybrid competitions.
The important thing is that the project can be presented, evaluated or promoted within a clear framework.
What is the difference between a competition, a submission and an Expo product?
A **competition** is a call launched by an organizer to receive proposals, creations or projects.
A **submission** is the response submitted by a participant as part of a competition.
A **Product Expo** is a public file that allows you to present an invention, a prototype, a creation or a product beyond a competition. It can be used to attract partners, buyers, customers or opportunities.
Is Dexyd just a voting platform?
No. Voting is only part of the journey.
Dexyd also covers the brief, rules, deliverables, registrations, teams, submissions, moderation, results, reports, Expo Zone, marketplace and commercial follow-up after selection.
The platform therefore helps to organize, evaluate, publish and activate the best projects.
Does Dexyd work on mobile?
Yes. Dexyd is designed to work on the web and on mobile.
The main courses are designed to remain consistent: consult competitions, participate, follow your notifications, manage your profile, publish projects or use Oria, Dexyd's AI pilot.
Can you use Dexyd without an account?
Yes, certain public pages are accessible without an account: home, public competitions, public profiles, Expo Zone, marketplace, pricing and legal pages.
On the other hand, actions such as participating, voting, publishing, following a profile, sending a message, creating a competition or managing your personal space require a connection.
What are the main parts of Dexyd?
Dexyd includes:
- competitions;
- the creation and management of competitions;
- the dashboard;
- the organizer workspace;
- the Expo Zone;
- the talent marketplace;
- public profiles;
- messages;
- notifications;
- favorites;
- the calendar;
- search;
- groups and teams;
- pricing;
- Oria, the AI assistant connected to Dexyd.
Account, login and profile
How to create an account?
You can create an account from the Dexyd registration page.
Once registered, you can participate in competitions, vote where permitted, publish projects, manage your profile, use favorites, send messages and access features related to your plan.
How to connect?
The connection is made from the Dexyd login page.
When a page asks for a logged in account, Dexyd prompts you to log in before continuing. After connecting, you can resume the route you started.
What does my profile contain?
Your profile may contain your name, username, photo, bio, location, website, statistics, portfolio, competitions organized or joined, favorites, reviews and verification information validated by Dexyd.
The profile is used to better present your activity, skills, creations and opportunities.
What is the public profile for?
The public profile allows other users, organizers or partners to better understand who you are, what you do and what you can contribute.
It can help to be spotted for a competition, a collaboration, a service, a selection or a commercial opportunity.
Can I export my profile?
Yes. When the feature is available for your account or plan, you can export certain profile information, for example as a file or PDF document.
This is useful for keeping track, sharing a profile or presenting your journey more easily.
How do I add a project to my portfolio?
From your profile or personal space, you can add a project with a title, category, description, image or visual, public link and year.
These projects boost your profile and give organizers a better read of your work.
Can I delete a project from my portfolio?
Yes. You can remove a project from your portfolio when you own the profile in question.
This helps keep your profile clean, up-to-date and consistent with what you want to show.
What is a verified profile?
A verified profile is a profile that has received additional validation by Dexyd.
This verification can strengthen trust around a talent, creator, organizer, portfolio, competition or Expo product.
The Dexyd badge is not tied to the price of a plan. It is granted only after a real review of the profile, portfolio, identity, references or organization.
Can I hide certain information from my profile?
Yes. Dexyd provides privacy settings to control what is visible.
You can adjust the visibility of certain information depending on the options available in your account.
Why does my public profile show less information than my dashboard?
Your dashboard contains personal and management information visible only to you.
Your public profile only displays information that other users are allowed to see based on your privacy settings.
Is the badge automatic with a paid subscription?
No. The Dexyd badge is never automatic and is not tied to the price of a plan.
A free user can be verified if they pass validation. A paid user does not automatically receive a badge until verification is completed.
What is the difference between Talent verification and Organization verification?
Talent verification concerns a person, their identity, portfolio, references, skills and work.
Organization verification concerns a structure, its identity, representatives, contact details, competitions, campaigns or Expo products. Both validations build trust, but they do not certify the same things.
Contests
How to create a competition?
An organizer can create a competition by providing essential information: title, description, type of competition, category, calendar, rules, deliverables, possible prize, method of participation, evaluation method and visibility.
The objective is to transform a challenge idea into a clear path for participants and evaluators.
What types of competitions exist?
Dexyd allows you to create different types of contests, including:
- digital competitions;
- physical competitions;
- hybrid competitions.
The type chosen helps to adapt the categories, deliverables, criteria and way of presenting the competition.
What submission methods are available?
Dexyd can offer several ways to receive projects:
- a classic submission;
- a daily challenge;
- a tournament with phases or duels.
The choice depends on the format of the competition, the number of participants, the desired pace and the way in which the organizer wishes to select the best projects.
What is a daily challenge?
A daily challenge asks participants to submit a response according to a specific schedule, often day after day.
This format is useful for creating progression, tracking participant engagement, and maintaining a steady pace during the competition.
What is a tournament?
A tournament organizes projects or participants into selection phases, often with confrontations or duels.
This format makes it possible to create a more dynamic competition, with visible stages until the final selection.
Can we duplicate a competition?
Yes. A contest may be duplicated when this option is available.
It is useful for relaunching a similar challenge, preparing a new edition or resuming an already tested structure without starting from scratch.
Can we modify a competition after its creation?
Yes. An organizer can modify a competition after its creation, depending on the rights available and the status of the competition.
Some changes may be sensitive if participants have already started responding. It is therefore preferable to clearly define the rules, dates and deliverables before the public launch.
Can we delete a competition?
Yes. An organizer or administrator can delete or withdraw a competition depending on the rights available.
When the competition already has participants, attention must be paid to the impact of this action on those registered or submissions already submitted.
What information is important in a competition?
A good competition must clearly present:
- the objective;
- important dates;
- the rules;
- the evaluation criteria;
- expected deliverables;
- the conditions of participation;
- the method of voting or selection;
- rewards if they exist.
The clearer the framework, the more comparable and useful responses participants can produce.
What does competition status mean?
The status indicates the current stage of the competition.
For example, a competition can be in draft, open for registration, open for submissions, in the voting phase, closed, completed or canceled.
These statuses help organizers and participants understand what is possible at each moment.
Can a competition be public or private?
Yes. A contest can be public, private or restricted depending on its configuration.
A public competition can be discovered by more users. A private or restricted competition may be reserved for an invited community, team, organization or group.
How do the categories work?
The categories are used to classify competitions by field: design, AI, software, product, crafts, invention, education, research, security, recycling, visual creation and other fields.
They help participants find competitions that match their skills and help organizers better structure calls.
Why do certain fields change depending on the type of competition?
Not all competitions have the same needs.
A design competition, a software challenge, a physical prototype or a call for ideas do not necessarily require the same deliverables, criteria or resources.
Dexyd therefore adapts certain fields to help the organizer create a competition more consistent with its objective.
Why must selection rules be defined before publication?
Selection rules must be clear before launch: role of public voting, role of the jury, criteria, possible weights, People's Choice Award, Grand Prix and tie-break method.
This clarity avoids disputes and lets participants understand how their creations will be evaluated.
Can selection rules be changed after launch?
After publication, sensitive rules can be locked or require a new validation to preserve fairness.
Editorial information can still be corrected, but rules that change selection, voting or winner designation must remain controlled.
What should a competition selection mode contain?
The selection mode should state whether the winner is chosen by public vote, jury, organizer, mixed score, tournament, public shortlist followed by a final jury, or another announced method.
It should also state criteria, dates, prizes, tie-break rules and dispute conditions.
Participation and teams
How to enter a competition?
To participate in a competition, open its page, read the brief, check the rules, dates and expected deliverables, then launch your participation request.
Depending on the competition, your participation may be accepted automatically or await validation from the organizer.
What is the difference between free participation and participation by approval?
In free participation, you can join the competition immediately if the rules allow it.
In participation by approval, the organizer must first accept your request before you can submit a submission.
This mode is useful when the competition requires a particular profile, specific experience, a complete team or verification before participation.
When is a team mandatory?
A team is obligatory when the organizer has chosen a team competition.
In this case, individual entries are not accepted. You must create a team or join an existing team before you can submit a submission.
How to create a team?
You can create a team when the competition allows it.
A team can contain a name, logo, description and invited members. Depending on the rules of the competition, it may also have to be validated by the organizer before participating.
Can we invite members to a team?
Yes. If the competition allows it, the captain or authorized persons may invite other members to join the team.
The organizer can also control the size of the team, the invitation period and the validation conditions.
Can you join a team by code?
Yes, when this option is enabled for the contest.
The invitation code makes it easier for a participant to join an existing team, while the team formation period is still open.
Can the organizer validate the teams?
Yes. For certain competitions, the organizer may request validation of the teams before authorizing submissions.
The organizer can accept or refuse a team, check its composition, lock a team or follow the members according to the rights available.
What happens if the team formation deadline has passed?
When the deadline passes, team creation, invitations or new memberships may be blocked.
This rule helps stabilize teams before the start of submissions, evaluation or the tournament.
Are team limits dependent on the plan?
Yes. Team possibilities may depend on the plan used.
Some plans may limit the creation of teams, the number of members, the number of teams per competition or certain advanced management options.
Can a team submit multiple submissions?
It depends on the competition rules.
The organizer can define the number of submissions allowed per participant or per team. It is therefore important to read the competition conditions before submitting a project.
Who is responsible for a team submission?
The submission is attached to the team. Authorized members can contribute according to the defined rules, but the team must respect the conditions of the competition.
In some cases, a captain or team manager may be responsible for managing the main actions.
Submissions and media
How do I submit an entry?
To submit a submission, you open the competition concerned, then you provide the requested information: title, description, category, files, links, specifications or additional elements.
If the competition is held as a team, the submission must be linked to the authorized team.
What should a good submission contain?
A good submission should allow the organizer or jury to quickly understand your proposal.
It should ideally contain:
- a clear title;
- a precise description;
- the necessary files or visuals;
- useful links;
- technical elements if the project requires them;
- a response consistent with the competition brief.
What files can we send?
Dexyd can accept several types of files depending on the competition: images, videos, audios and PDF documents.
File size and number limits may depend on the contest, plan, or platform configuration.
Does a submission need to be approved?
Yes, a submission can go through a moderation or validation stage.
Once approved, it may appear in competition lists, voting pages, results, reels or public areas provided by the organizer.
Why is my submission pending?
A submission may be pending when the organizer still needs to verify it.
This helps monitor compliance with the competition rules, deliverables, theme, usage rights or criteria.
Can I edit my submission after submitting it?
It depends on the rules of the competition and its condition.
Some competitions may allow changes before a deadline. Others may lock submissions after submission to ensure fair evaluation.
Can I submit multiple times?
It depends on the competition.
The organizer can allow a single submission, multiple submissions or one submission per stage. In a daily challenge, the pace can be set per day.
How do submissions work in a daily challenge?
In a daily challenge, participants submit a response according to a schedule.
This format allows you to follow progress, create a regular rhythm and evaluate contributions step by step.
What happens for a team submission?
In a team competition, the submission is tied to the team.
The participant submitting the project must be part of the authorized team, and the team must respect the competition rules before the submission is accepted.
Can we add technical specifications?
Yes. Some competitions or Expo products may require technical specifications.
This information is useful for prototypes, physical projects, software solutions, inventions, product testing, or creations that require more context.
Why don't some media appear immediately?
Media may take a short time to process, verify, or load.
If the file does not comply with the allowed formats, maximum size or competition rules, it may be refused or require correction.
Votes and results
Who can vote?
Depending on the configuration of the competition, voting can be open to the public, reserved for a jury, reserved for the organizer or combined between several types of evaluators.
The organizer chooses the method best suited to the competition.
What types of voting exist?
Dexyd can manage different types of voting:
- public voting;
- jury voting;
- the organizing vote;
- votes linked to a tournament or a duel;
- votes according to evaluation criteria.
This flexibility makes it possible to adapt the selection to the expected level of seriousness.
Can we vote several times?
Dexyd applies rules to prevent repeated or abusive votes.
Depending on the competition, a user may be limited to one vote per project, per stage, per duel or according to other rules defined by the organizer.
How do tournament votes work?
In a tournament, projects can be compared by duels or by successive phases.
The votes are then used to advance the projects in the table until the final selection. The contest rules specify how winners are determined.
How are the results calculated?
The results can combine several elements: votes, averages, criteria, jury, internal selection, tournament duels or tiebreaker rules.
The objective is to produce a clear and understandable decision for both the participants and the organizer.
Are the evaluation criteria visible?
It depends on the competition.
An organizer can make certain criteria visible to help participants better understand what is expected. In other cases, certain elements may remain reserved for the jury or the evaluation team.
Do boosts influence results?
No. Boosts are used to increase the visibility of a competition or content, but they must not modify the votes, scores, ranking or designation of winners.
Visibility and evaluation must remain separate.
Can we publish the results?
Yes. Once the competition is over, the results can be published according to the chosen configuration.
Winners, finalists or selected projects can then remain visible to support communication, proof of talent or post-competition opportunities.
What happens to the finalists after the results?
Finalists can remain visible in Dexyd, be highlighted, join a shortlist, be contacted or be extended into the Expo Zone depending on the planned route.
This is one of the interests of Dexyd: a good project does not necessarily disappear after the end of the competition.
Are results provisional before they become final?
Yes. The organizer can publish provisional results, review suspicious votes, and handle disputes before finalization.
Finalization remains blocked while the dispute window is open or while a dispute is still open or under review.
Why can a vote be excluded from the result?
Dexyd can flag repeated votes, unusually fast activity, the same device, the same network, or other abnormal signals.
The organizer or administration can ignore the signal, exclude the vote, or restore an excluded vote. The vote is not deleted: it remains traceable so the decision stays defensible.
Can results be disputed?
Yes, if the contest opens a provisional-results period. A signed-in person can submit a dispute from the results page during the planned window.
The organizer must handle active disputes before publishing final results.
What is the difference between the Grand Prix and the People's Choice Award?
The Grand Prix rewards the best creation according to the competition selection rules.
The People's Choice Award rewards the creation that received the most public support when that award is enabled.
Does the public vote always choose the official winner?
No. Public voting measures community support, but it does not always choose the official winner.
Depending on the selected mode, it can award a People's Choice Award, contribute to a final score or help create a shortlist before the jury's final evaluation.
Can a participant with a large network win more easily?
A large network can help generate more public support, but Dexyd separates popularity from quality.
Competitions can use a jury, criteria, weighted scores, integrity review or final selection so that simple vote volume does not replace evaluation of the work.
Which selection modes can be used?
A competition can use public voting, a private jury, an organizer decision, a mixed jury/public score, a tournament, a public shortlist followed by a final jury or a combination announced in the rules.
The selected mode must be visible before the public launch of the competition.
What is a mixed jury/public score?
A mixed score combines several evaluation sources, for example a public vote share and a jury share.
Weights and criteria must be announced in the rules so participants understand how the final result is calculated.
What is a public shortlist followed by a final jury?
The community can help surface a shortlist. Then a jury or the organizer chooses the final winner from that shortlist according to the competition criteria.
This mode uses public support without automatically turning popularity into the official victory.
Why can some votes be reviewed?
Dexyd may review votes when behavior looks abnormal: repetition, inconsistencies, suspicious technical signals or a dispute.
The review protects competition integrity and helps prevent artificial votes from distorting results.
Is a suspicious vote deleted?
Not necessarily. A suspicious vote can be flagged, reviewed, excluded from calculation or restored after the integrity review.
This step allows decisions based on concrete signals instead of automatic deletion.
When does a result become final?
A result can first be provisional. It becomes final after any review of suspicious votes and after the dispute period ends.
The competition rules should explain how disputes are handled.
Do boosts influence the Grand Prix or People's Choice Award?
No. A boost only increases the visibility of a competition or profile.
It never influences votes, rankings, scores, the jury, the Grand Prix or the People's Choice Award.
Organizer dashboard
What is the organizer space used for?
The organizer area centralizes the management of competitions.
It tracks participations, teams, submissions, moderation, votes, results, reports, important actions and opportunities after selection.
What is the recommended workflow for an organizer?
The recommended route follows a simple logic:
- frame the brief;
- publish and distribute the competition;
- collect submissions;
- qualify and evaluate projects;
- establish a shortlist;
- produce a report;
- activate finalists or opportunities.
This method helps transform a competition into a real selection pipeline.
What does organizer onboarding show?
The onboarding organizer guides the user through the essential actions: creating a contest, receiving entries, moderating submissions, generating a report, exporting useful data and activating finalists.
Above all, it helps you not to get lost when launching or managing a first challenge.
How to moderate participations?
From the organizer area, requests for participation can be consulted, accepted or refused.
This step is useful when the competition requires validation, a team, a particular profile or specific conditions before participation.
How do I moderate submissions?
Pending or flagged submissions can be viewed by the organizer.
Depending on the rights available, it can approve them, refuse them, verify them or process reports related to the content.
What is advanced piloting?
Advanced control helps the organizer to monitor the actual activity of the competition.
It can highlight participations, submissions received, progress, inactive profiles, categories, issues to be addressed and important signals.
What is an advanced organizer report?
An advanced organizer report summarizes the important elements of a competition.
It can present the main metrics, the leader, the analysis by criteria, the shortlist, the risks, the recommendations and the next activation steps.
This report can serve as decision support for a sponsor, a jury, an internal team or a committee.
Can I export sponsor or CRM data?
Yes, when the feature is available.
Sponsor export or CRM allows you to retrieve actionable information on participants, finalists, submissions or opportunities to follow.
This is useful for continuing work after the competition in a business tool, tracking file, or internal process.
What is the organizer audit?
The organizing audit keeps track of important actions.
It can help to know what was done, when and for which competition: reports generated, exports, validations, moderations or commercial actions.
This trace reinforces confidence and facilitates professional follow-up.
How to boost a competition?
A boost gives more visibility to a competition during a given period.
It can help attract more participants or highlight an important call. On the other hand, a boost does not modify the results or the ranking of submissions.
Why is the organizer space important for B2B?
For professional use, a contest should not only receive entries.
It must produce a clear decision, a usable trace, activatable finalists and useful data for the future. The organizer space helps maintain this logic from the beginning until after the competition.
Expo Zone
What is the Expo Zone?
The Expo Zone is a public showcase to present inventions, prototypes, physical products, creations, concepts, pre-order projects, licensing offers or projects seeking partners.
It allows you to extend the life of a project after a competition, selection or publication. A good project can thus remain visible and open up new opportunities.
What is an Expo product used for?
An Expo product is used to clearly present a creation, prototype or invention.
The sheet can show the project, explain its value, specify its level of maturity, display its media, indicate its availability and facilitate contact with the project leader.
How to publish an Expo product?
To publish an Expo product, you provide the main information: title, description, category, maturity level, availability, media, evidence, specifications, possible price and visibility.
The objective is to create a clear, useful and credible file for visitors, partners or potential buyers.
What levels of maturity can an Expo product have?
An Expo product can be presented according to its level of advancement.
It may be a documented idea, a prototype, a field pilot, a product in production or a project ready for the market.
This level helps visitors understand whether the project is still in the conceptual stage, in testing, or already operational.
What availability is possible?
An Expo product can be displayed as a simple exhibition, pre-order, sale, license, search for partners or search for financing.
This information helps visitors understand what's possible: discover, buy, support, collaborate, invest, or contact the creator.
Can I sell or receive offers on an Expo product?
Yes, depending on the configuration chosen by the creator.
A product can remain a simple contact request, offer a direct purchase, accept offers, or combine several modes depending on the available route.
Who chooses the method of acquiring an Expo product?
The creator of the product chooses the acquisition method.
The creator may decide to keep contact simple, open a direct sale, accept offers or offer several options. The choice must remain consistent with the maturity level of the project.
How does an offer on an Expo product work?
When a product accepts offers, logged in visitors can bid an amount or express interest depending on the options available.
The creator can then follow the requests and decide what action to take. The offer does not replace commercial discussion: it mainly serves to signal serious interest.
What media can I add to an Expo product?
You can add useful media to understand the project: images, videos, documents, evidence, technical sheets or presentation elements.
The media must help judge the quality, use or potential of the project.
Can I keep an Expo product in draft?
Yes. An Expo product can remain in draft until it is ready to be published.
This allows you to prepare the sheet, correct the information, add media and check the presentation before making the project visible.
How do I manage my Expo products?
You can track your Expo products from your management area.
You can see their status, maturity, availability, visibility, views, requests received and possible actions like edit, view or archive.
What happens when I archive an Expo product?
An archived product remains kept in your space, but it is no longer highlighted as an active file.
Archiving allows a project to be removed from the public display without necessarily losing its history.
How do visitors contact the creator of a product?
From the Expo page, a visitor can send a request according to the available options: contact, demonstration, partnership, license, investment, purchase or other commercial suite.
The goal is to transform a simple consultation into a useful conversation.
Can we report an Expo product?
Yes. An Expo product may be flagged when it appears fraudulent, misleading, dangerous, against the rules, intellectual property issues or unsuitable for the platform.
Reports help keep the Expo Zone more reliable.
How does Expo moderation work?
The Dexyd team or administrators can review reports, check certain products, hide a listing, remove a feature or make a moderation decision depending on the situation.
This moderation protects serious creators, visitors and the credibility of the showcase.
Talent marketplace
What is the talent marketplace for?
The marketplace helps find profiles capable of contributing to a project, a mission, a competition, a collaboration or a commercial suite.
It highlights talents according to their specialties, availability, budgets, portfolios, reviews and signals of trust.
Who can appear in the marketplace?
Creators, service providers, experts, designers, developers, inventors, artists, AI profiles, consultants or other talents can appear in the marketplace if their profile is sufficiently informed and visible.
The objective is to make it easier for organizers and partners to find the right people.
How to appear in the marketplace?
To appear in the marketplace, you must complete your talent profile, add your specialties, your availability, your bio, your budget, your portfolio and useful information to understand what you offer.
A clear profile increases your chances of being spotted.
What information is displayed on a talent card?
A talent card can display photo, name, ID, verification, specialties, availability, budget range, reviews, portfolio and some trust signals.
This information allows you to quickly compare several profiles.
How to filter talent?
Talent can be filtered based on text search, specialty, availability, budget, verification or other available criteria.
This helps organizers find a suitable profile without browsing the entire platform.
Can we add a talent as a favorite?
Yes. A logged in user can add a talent as a favorite to find it more easily later.
This is useful when a profile seems interesting, but the decision has not yet been made.
How to request a quote or contact a talent?
From the marketplace or the talent profile, you can send a request depending on the available options.
The request may concern a contact, a quote, a mission, a collaboration, an invitation or an opportunity linked to a competition.
How to leave a review?
When a course allows it, a review can be left on a talent profile.
Reviews help future organizers or clients better understand the quality of work, reliability and experience with this profile.
What is a verified portfolio?
A verified portfolio is a project or reference that has received additional validation.
This builds trust around the profile, especially when a promoter is looking for concrete evidence before contacting talent.
How does AI scouting work?
AI scouting helps identify talent beyond simple visible rankings.
It can take into account signals such as progression, originality, coherence, commitment or quality of the journey. The selection must remain transparent and may be accompanied by human validation before any significant connection.
Why is the marketplace important after a competition?
A competition can reveal interesting profiles.
The marketplace allows you to extend this discovery: contact a finalist, propose a mission, build a team, recommend a profile or create a professional suite after selection.
How does a marketplace transaction work?
A marketplace transaction can include a quote request, milestones, secure payment, verified review and collaboration history.
It helps the client and the talent frame the mission, track progress and keep proof of the relationship.
What is a Dexyd-managed transaction?
A transaction is managed by Dexyd when the platform handles the full flow: quote, agreement, milestones, secure payment, tracking and verified review.
This is when a marketplace commission can apply.
What is the difference between a simple contact and a managed transaction?
A simple contact connects a client and a talent without payment being managed by Dexyd.
A managed transaction uses Dexyd tools to secure the mission, payment, steps and collaboration history.
What is a verified review?
A verified review is linked to a collaboration or transaction actually tracked in Dexyd.
It provides more context than an open review because it can be attached to a mission, payment or collaboration history.
Reels, media and search
What are Dexyd Reels?
Reels are a short stream of creations, projects or media from competitions and visible publications.
They allow you to quickly discover ideas, talents and projects without having to open each competition one by one.
What is the media feed for?
The media feed exposes public creations and content in a more visual form.
It can help discover recent projects, spot trends, explore submissions or find inspiration.
What content can appear in Reels or the media feed?
Depending on available data, Reels or media feed may display images, videos, creatives, submissions, public projects or media associated with contests.
Content must comply with Dexyd's visibility and moderation rules.
How to search in Dexyd?
The Dexyd search allows you to find competitions, submissions, profiles, talents or public content according to the keywords and filters available.
It helps to quickly find an opportunity, a profile or a specific project.
What can be filtered in the search?
Depending on the page concerned, filters may relate to category, type of competition, location, availability, status, specialty, budget or other useful criteria.
Filters are used to reduce noise and display more relevant results.
Can contests be filtered by location?
Yes. Dexyd can provide location-based views, such as nearby, national or international competitions, when information is available.
Accuracy depends on the data entered in the profile, the competition and the location permissions.
What to do if localization doesn't work?
If location doesn't work, check that the browser or application has permission to use your location.
You can also enter a city or location in your profile to improve proximity recommendations.
Why doesn't a search find content?
Content may not appear if it is private, archived, in draft, moderated, unpublished or incompatible with the filters used.
It may also simply not match the keywords entered.
How can I improve my chances of being found?
Complete your profile, add clear specialties, post well-described projects, use relevant categories and keep your information up to date.
Well-informed content is easier to find.
Messages, notifications, favorites and following
How does messaging work?
Messaging allows you to communicate with other users when the route allows it.
It can be used to discuss a competition, a talent profile, an Expo product, a commercial request, a mission or a collaboration.
What does a conversation contain?
A conversation can contain the messages exchanged, the participants, the context of the request and the information useful for resuming the thread.
It helps keep a clear record of exchanges.
Are draft messages kept?
Yes, in some cases a current message can be kept locally to avoid losing what was written.
This is useful when a user changes pages, reloads the app, or returns to a conversation later.
How do I open a conversation with a user?
You can open a conversation from a profile, a request, a talent file, an Expo file or a messaging space when the action is available.
Some conversations may depend on rights, privacy or context.
What are notifications for?
Notifications allow you to track important events: votes, validations, participation requests, messages, boosts, subscriptions, submissions, results, favorites or actions to be processed.
They help you not miss what deserves your attention.
Can I mark notifications as read?
Yes. You can mark a notification as read, mark multiple notifications as read, or delete certain notifications depending on the options available.
This helps keep the space cleaner.
What should I do if I don't receive certain notifications?
Check your notification settings, browser or mobile permissions, and account preferences.
Some notifications may also depend on your role, plan or competition in question.
What is the favorites page?
The favorites page brings together the content you have saved.
Depending on the features available, it may contain competitions, submissions, talent profiles or other important elements.
Why use favorites?
Favorites allow you to quickly find a competition to follow, an interesting talent, a remarkable submission or content to consult later.
It’s a simple way to prepare a decision without memorizing everything.
How to follow people?
You can follow a profile when this option is available.
Tracking makes it easier to find certain users, creators or talents, and to keep a link with their visible activity.
What is the difference between favorite and followed?
A favorite is mainly used to save specific content.
Monitoring rather concerns a person or a profile that you wish to find or observe over time.
What is the calendar for?
The calendar displays important dates related to competitions: registration opening, submission period, votes, deadlines or upcoming events.
It helps participants and organizers to better anticipate the next steps.
Can we receive reminders for important dates?
Yes, when reminders are available.
They can help you not miss a submission date, a voting phase, a competition closing or an important deadline.
Groups and teams
What are groups for?
Groups represent sustainable collectives, businesses, organizations, schools, communities or teams.
They can be used to structure collaborations, bring together members or support participation linked to an organization.
What is the difference between a band and a competition team?
A group is a more durable structure. It can represent an organization, a community or a collective.
A competition team is linked to a specific competition. It follows the rules, dates and conditions of participation of this competition.
What do we see in the groups page?
The groups page can display organizations, collectives or communities with their name, type, description, location, verification and member overview.
It helps identify active structures around competitions and collaborations.
Can we join a group?
It depends on the group rules and the options available.
Some groups may be open, others may require an invitation, validation or attachment to an organization.
What is the My Teams page for?
The My Teams page allows you to find the teams in which you participate.
Depending on your rights, you can see members, invite people, copy an invitation code, lock a team or manage certain actions.
Who can manage a team?
Management depends on the user's role and the competition rules.
A captain, authorized member, organizer or administrator may have different rights depending on the situation.
Can we remove a member from a team?
Yes, when rights permit.
This action can be useful if a team needs to remain compliant with competition rules or if a member is no longer participating.
Can we lock a team?
Yes, in some cases.
Locking helps stabilize team composition before an important step, such as the start of submissions, evaluation, or a tournament.
Why are groups useful for B2B organizers?
For organizations, schools, incubators or companies, groups allow teams and participations to be linked to a clear structure.
This facilitates the monitoring, validation and activation of talents or projects after the competition.
Oria, the Dexyd AI assistant
What is Oria used for?
Oria is Dexyd's AI pilot.
It helps to understand what is happening in the application, find the right information, prepare actions, improve a profile, follow notifications, find competitions, identify talents and advance more quickly in the Dexyd courses.
Oria is not just a chat assistant. It is connected to the useful context of Dexyd to help the user better manage their activity.
Can Oria read my Dexyd data?
Yes, when you are logged in, Oria can rely on the information your account has access to.
This may include your contests, entries, submissions, favorites, notifications, messages, profiles, Expo projects or useful public information.
Oria must not invent important information. When a detail is missing, it may ask you to specify it.
Why complete my AI profile?
The AI profile helps Oria better understand your skills, interests, preferred categories, goals and collaboration preferences.
This information makes it possible to offer more relevant competitions, find more suitable talent, improve recommendations and make responses more useful.
Can Oria recommend competitions suited to my profile?
Yes. Oria can compare your profile, your skills, your interests, your participations, your favorites, your portfolio, your Expo products and the available competitions.
It can then suggest contests that seem to better match your profile.
The recommendation remains a help. You should always read the brief, dates, rules and deliverables before participating.
Can Oria find talent?
Yes. Oria can help search for talent based on need, specialty, availability, budget, portfolio or project context.
It is useful for preparing a team, looking for a service provider, identifying a profile after a competition or building a shortlist.
Can Oria create a competition?
Yes. Oria can prepare a competition draft.
It can help formulate the title, clarify the objective, structure the brief, propose criteria, organize the deliverables, prepare the rules, think about the timetable and choose a selection method.
Before publication, the user remains in control and can reread, modify or confirm.
Can Oria create an Expo product?
Yes. Oria can prepare an Expo sheet based on the information provided.
It can help in writing the title, description, category, maturity level, availability, media, evidence, specifications or useful business elements.
The sheet must be reread and confirmed before publication.
Can Oria optimize my profile?
Yes. Oria can help you improve your bio, clarify your skills, better present your references, organize your talent profile and make your career more readable.
It can offer a more professional, clearer or better adapted version for the organizers.
Sensitive or important personal information should remain under your control.
Can Oria read my notifications and messages?
Yes, for your connected account, Oria can help you summarize accessible notifications, messages, conversations or requests.
This allows you to quickly understand what deserves your attention: an entry to process, a request received, an important message, a pending action or an opportunity to follow.
Can Oria request or cancel a participation?
Yes. Oria may prepare a request for participation or a cancellation when the competition concerned is accessible and the necessary information is available.
The action must remain confirmable before being recorded.
Can Oria confirm requests?
Oria can help identify, understand and prepare certain decisions related to requests.
When an action is important, such as confirm, reject, publish, modify or send, the user must keep control of the final validation.
Can Oria change the theme or language?
Yes, when this action is available, Oria can help change the theme, adjust the language or guide the user to the correct setting.
For example, the user can request to switch to dark mode or change the interface language.
Can Oria change my settings?
Oria can help to understand or adjust certain parameters when the action is clear and authorized.
Significant changes must remain visible and controlled by the user.
Can Oria help me during a competition?
Yes. Oria can accompany a participant during a competition.
It can help to understand the brief, organize ideas, prepare a submission, improve a presentation, identify expected deliverables or suggest ways to progress.
Can Oria offer external resources?
Yes. Oria can offer external resources to help a participant improve their skills.
It can suggest courses, methods, readings, tools, practices or useful learning paths to better prepare for participation in a competition.
Some advanced recommendations may consume additional AI credits.
Can Oria analyze an attached image?
Yes, when the feature is available.
An attached image can help Oria understand a visual, a creation, a prototype, a model or an element to use in a draft competition or Expo sheet.
What documents can Oria read?
Oria can read some common documents when the format is accepted.
This can include text documents, PDFs, simple data files or useful content to summarize in the conversation.
The goal is to help the user extract, understand or organize information without having to reread everything manually.
Are there any limits for files sent to Oria?
Yes. The number of files, their size and accepted formats may be limited.
If a file is too large, unsupported, or unreadable, Dexyd may request that it be reduced, converted, or otherwise provide the information.
Is the history of Oria preserved?
Yes, when the feature is available, chat history can be retained for the connected account.
This makes it easier to resume an exchange. The user can also reset the conversation when this option is offered.
Does Oria record actions directly?
No, sensitive actions must remain controlled.
Oria can prepare an action, but the interface must allow the user to verify and confirm before final recording.
This concerns in particular the creation of a competition, the publication of an Expo product, the modification of a profile, a participation, a contact or an important action.
Why does Oria sometimes ask for additional information?
Oria asks for clarification when important information is missing.
It must not invent dates, prices, locations, rules, links, identifiers, amounts or critical data.
This allows you to keep actions more reliable and avoid errors in competitions, profiles, Expo products or requests.
Does Oria consume AI credits?
Yes. Using Oria can consume AI credits.
A simple request generally consumes less than an advanced action. Some premium features, such as external resources to improve your chances in a competition, may require more credits.
How do monthly AI credits work?
Dexyd plans may include AI credits each month.
These credits allow you to use Oria within the limits of the plan. Monthly credits are renewed each month and can be used as requested.
What are AI credit packs for?
AI credit packs allow you to continue using Oria beyond the quota included in your plan.
They are useful for preparing several competitions, analyzing Expo projects, working on several submissions, comparing opportunities or regularly using advanced functions.
Do purchased AI credits expire?
Credits included in a plan are generally renewed each month.
Credits purchased separately serve as an additional reserve and may remain available until exhausted, depending on the conditions displayed at the time of purchase.
Does Oria replace human decisions?
No. Oria helps to understand, prepare, organize and propose.
Important decisions remain in the hands of the user, the organizer, the jury or the team concerned.
Oria must remain an assistance pilot, not an automatic decision-maker.
Why is Oria important in Dexyd?
Dexyd contains many elements: competitions, talents, profiles, submissions, notifications, Expo, messages, settings, favorites and opportunities.
Oria helps connect these elements so the user knows what to watch, what to prepare, and what action to take next.
Its role is to make Dexyd easier to control.
Can Oria act inside the application?
Oria is the AI pilot connected to Dexyd. It can help read activity, prepare a competition, improve a profile, find notifications, suggest talents, recommend a selection mode or prepare a reply.
Depending on the user's rights, Oria can prepare some actions in the application, but sensitive actions remain controlled.
Can Oria publish or confirm an action without me?
No. Publishing, editing, confirming, contacting, sending or finalizing a decision requires clear user validation.
Oria can speed up preparation, but final responsibility remains human for sensitive actions.
Pricing, plans and payments
What plans exist on Dexyd?
The main plans are: Free, Creator Pro, Organizer Business, Organizer Scale and Enterprise.
Each plan gives access to different rights for competitions, teams, Expo Zone, marketplace, verification, analytics, Oria, AI credits, exports and integrations.
What do Organizer Business, Organizer Scale and Enterprise allow?
Organizer Business fits standard professional competitions, with more advanced tools to manage, track and highlight campaigns.
Organizer Scale fits higher volume, recurring campaigns, deeper analytics needs and limited API or webhook use depending on plan rights.
Enterprise covers quote-based needs: MCP, advanced API, white label, SLA, SSO, enhanced security, complex integrations and dedicated support.
How do I choose the right plan?
Choose Free to discover Dexyd, participate, test basic features or publish a simple presence.
Choose Creator Pro if your priority is to better present your profile, portfolio, visibility and creator or talent activity.
Choose Organizer Business to launch and manage standard professional competitions.
Choose Organizer Scale if you manage several campaigns, higher volume, larger team needs or limited integrations.
Choose Enterprise for specific support, security constraints, advanced integrations, MCP, white label or contractual commitments.
Which add-ons can be purchased separately?
Add-ons can include Oria credit packs, competition boost, talent profile boost, Talent verification, Organization verification, Advanced Report, Premium Report, secure marketplace transaction, limited API and webhooks depending on the plan, support or quote-based offers.
Add-ons complement a plan, but they do not replace moderation, verification or selection rules.
What is included in the Advanced Report?
The Advanced Report gives a more detailed reading of performance, signals, participations, votes, visibility or results depending on the feature.
It helps understand what happened and prepare the next actions.
What is the difference between Advanced Report and Premium Report?
The Advanced Report focuses on enriched and actionable analysis.
The Premium Report goes further with a more complete analysis, deeper recommendations, strategic reading or a higher level of support depending on the offer.
Which offers are available by quote?
Quote-based offers can include Starter competition, managed campaign, sponsored challenge, managed security audit or bounty, schools and incubators offers, or AI scouting with manager curation.
These offers are for needs that require more framing, setup or operational responsibility.
What is a Starter competition?
Starter competition is a supported offer to launch a competition with simple framing, clean setup and faster publication.
It fits organizations that want to start without building the whole process alone.
What is a managed campaign?
A managed campaign includes more help with preparation, follow-up, activation, analysis or coordination.
It is useful when the goal goes beyond simply creating a competition.
What is a sponsored challenge?
A sponsored challenge highlights a campaign carried or funded by a brand, organization or partner.
Rules, prizes, visibility and responsibilities must be clearly announced.
What is a managed security audit or bounty?
It is an offer for research, audit or vulnerability reporting programs with a precise framework.
It can include rules, scope, validation, moderation, rewards and secure follow-up.
What offer exists for schools and incubators?
Dexyd can provide offers adapted to schools, incubators, classes, cohorts or innovation programs.
These offers can combine competitions, selection, support, talent tracking and project visibility.
What is AI scouting with manager curation?
AI scouting helps identify relevant talents, projects or profiles from available signals.
Manager curation adds human validation, qualitative review and a more reliable selection before connection or recommendation.
What is the difference between monthly and annual billing?
Monthly billing gives more flexibility. Annual billing commits for a longer period and can offer a reduced rate.
Displayed annual rates are: Creator Pro 120 €/year, Organizer Business 1,428 €/year and Organizer Scale 4,788 €/year.
Are annual prices discounted?
Yes. Annual prices can include a discount compared with twelve monthly payments.
The exact amount shown at purchase is the reference.
Can I change billing later?
Depending on available options, you can change plan or billing period from the payment area or by contacting support.
Some transitions may depend on the current period, payment method and rights already activated.
What happens after a payment?
After a validated payment, Dexyd checks the purchase, displays a confirmation and updates the rights linked to the plan, subscription or purchased feature.
If the update does not appear immediately, you may need to refresh the page or wait a few moments.
Do boosts make a competition pay-to-win?
No. Boosts only increase the visibility of a competition or profile.
They never influence votes, results, scores, ranking, the jury, the Grand Prix or the People's Choice Award.
Does Dexyd take a commission?
Dexyd takes a commission only when the platform manages a complete marketplace transaction: quote request, milestones, secure payment, verified review and collaboration history.
The commission varies by plan: 15% on Free, 12% on Creator Pro, 10% on Business and 8% on Scale. Enterprise is negotiated by quote.
When does the marketplace commission apply?
It applies when Dexyd manages the payment and the complete transactional flow between a client and a talent.
No marketplace commission applies when payment is not managed by Dexyd.
Does Dexyd take a hidden commission on rewards?
No. Dexyd does not take hidden commission on rewards announced in a competition.
A commission can apply only if Dexyd manages a separate complete marketplace transaction.
Who pays the prizes announced in a competition?
Prizes, rewards and fees must be clearly displayed in the competition rules.
Unless stated otherwise, the organizer who publishes the competition is responsible for the announced rewards.
Administration, moderation and security
Who can access the administration?
Administration is reserved for authorized users.
Without administrator rights, access to administrative pages and actions is refused.
What does Dexyd administration manage?
Administration can be used to track general activity, process verification requests, review reports, moderate certain content, manage Expo reports, and control sensitive actions.
It helps maintain a reliable environment for creators, organizers, participants and visitors.
How to report content?
You can report content when this option is available on the platform.
A report may involve misleading, fraudulent, offensive, dangerous, inappropriate, hateful content, spam, harassment, intellectual property issues, or other behavior that violates Dexyd policies.
What happens after a report?
A report may be reviewed by the Dexyd team or authorized individuals.
Depending on the situation, content may be reviewed, hidden, removed, approved, rejected, or subject to other moderation action.
How does Expo moderation work?
In the Expo Zone, certain products may be reported or verified.
The administration can examine a file, hide it, put it back online, verify it, highlight it or remove its highlighting according to the applicable rules.
Are sensitive spaces protected?
Yes. Spaces that require a connected account or a particular role are protected.
Some actions may require login, specific rights, validation, or additional controls.
Do users directly access server keys?
No. Users do not directly access sensitive keys or services.
Actions pass through the interfaces and services provided by Dexyd in order to protect important data, access and operations.
How does Dexyd limit fraud?
Dexyd can use several protections: vote control, moderation, limitation of repeated actions, verification of participations, team management, reporting and detection of suspicious behavior.
The goal is to keep competitions more reliable and results more defensible.
Why is security important to Dexyd?
Dexyd manages contests, submissions, votes, profiles, messages, payments, commercial requests and public projects.
Security is therefore essential to protect users, preserve trust and avoid manipulation of results or opportunities.
Integrations and data
Where is Dexyd data stored?
Dexyd uses a main database to store profiles, competitions, submissions, votes, messages, notifications, Expo products, marketplace transactions and other information required to operate the platform.
The user does not need to manage this technical layer to use Dexyd.
Where are media files stored?
Media can be stored through services configured by Dexyd.
This can include images, videos, audio, documents, submission files or media linked to Expo products.
What external integrations exist?
Dexyd can rely on several external services depending on enabled features: authentication, payments, emails, push notifications, locations, media storage, search, Oria, API, webhooks or AI connectors.
Standard integrations help send the right Dexyd data to the right tools without increasing manual re-entry.
Are API and integrations included in the plans?
Not all integrations are quote-only.
Organizer Scale can include a limited API and limited webhooks depending on plan rights. Advanced needs belong to Enterprise: complete API, MCP, white label, SLA, SSO, enhanced security and complex business integrations.
What is the Dexyd API for?
The Dexyd API is used to read or connect certain Dexyd data, for example competitions, submissions, Expo products, exports, media or prepared actions depending on authorized scopes.
It avoids exposing internal application routes directly and enables cleaner integrations with a CRM, dashboard, internal tool, reporting system or sales workflow.
What is MCP?
MCP allows a compatible AI agent to interact with Dexyd through controlled tools, permissions and security rules.
In Dexyd, MCP is intended for advanced uses, usually under Enterprise or a controlled integration.
What are webhooks used for?
Webhooks allow Dexyd to notify an external tool when an important event occurs.
They can be used for a new submission, a competition update, an Expo request, a commercial action, a bid, a marketplace inquiry or a useful signal to send to a team.
Where can I find developer documentation?
Developer documentation explains authentication, scopes, REST API, MCP, webhooks, errors, rate limits and integration examples.
It should be used for standard integrations before requesting a custom integration.
Are integrations only for developers?
Technical setup often requires a developer or technical team.
The product goal remains simple: connect Dexyd to the right tools without compromising permissions, security or human validation of sensitive actions.
Settings, privacy and legal pages
What notifications can I adjust?
You can set several types of notifications depending on the available options.
This may concern submissions to be moderated, votes received, comments, participation requests, validations, refusals, results, winners, contests soon to end, emails or browser notifications.
How to enable browser notifications?
You can enable notifications from Dexyd settings, when the option is available.
The browser must also allow Dexyd to send notifications. If this permission is blocked, browser alerts will not work properly.
How do I manage the confidentiality of my profile?
Privacy settings allow you to control the visibility of your profile.
Depending on the options available, you can choose to make your profile public, visible only to connected accounts or more private.
You can also control certain information such as email, location, activity or the ability to contact you.
What profile information can I edit?
You can change some profile information from Settings.
This may include display name, website, location, phone, bio, or other fields related to your presentation.
Are profile changes saved automatically?
Yes, some changes can be saved automatically.
If an error appears, check your connection, wait a few moments, then try again.
How do I change my password?
You can request a password reset from the login page or from Settings when the option is available.
A reset email can be sent to the address associated with the account.
Can I export my data?
Yes. Dexyd may offer an export of certain data linked to your account.
The export may contain profile information, notification preferences, privacy settings, language or export date depending on the options available.
How do I delete my account?
Account deletion can be initiated from Settings when the option is available.
It asks for confirmation, then deletes or deactivates the personal data provided for by the operation of Dexyd.
This action can be important: it must be checked before confirming.
What is the Integrations tab used for?
The Integrations tab allows you to see the status of connected or available services.
It can concern documents, locations, payments, notifications, emails, Oria, AI connectors or external search depending on the configuration.
How to contact Dexyd?
You can contact Dexyd from the contact page.
The form can be used for a general request, a support question, a commercial request, a need for support or a request linked to an organization.
What happens after sending the contact form?
After submitting the form, the request is forwarded to Dexyd when the configuration is available.
The page can then offer useful actions, such as exploring competitions, consulting the marketplace, viewing pricing or discovering the Expo Zone.
What does the About page contain?
The About page presents Dexyd’s mission, its values, its positioning and the team.
It serves to better understand why the platform exists and how it supports competitions, creations, talents and opportunities.
What does the privacy policy cover?
The privacy policy explains the data processed by Dexyd.
It may concern the account, profile, competitions, teams, creations, interactions, location, payments, security, operation of the application, Oria and third-party services.
What rights do I have over my data?
Depending on the applicable rules, you may have rights over your data: access, correction, deletion, opposition, limitation, portability or withdrawal of consent.
The terms and conditions are specified in the confidentiality policy.
What do the terms of use say?
The conditions of use govern the use of Dexyd.
They recall in particular the obligation to respect the law, other users, intellectual property, competition rules, votes, results and the prohibition of abusive behavior.
What is the cookie policy for?
The cookies policy explains the use of cookies, local storage and session storage.
These elements may be used for login, security, preferences, performance, payments, notifications, media or certain external services.
How to control cookies and permissions?
You can control cookies and permissions from your browser or device settings.
You can also adjust certain preferences in Dexyd: language, theme, privacy, notifications or permissions depending on the options available.
Blocking certain essential elements can prevent certain functions from working properly.
What legal pages are available?
Dexyd may offer several legal pages: legal notices, privacy policy, conditions of use and cookies policy.
These pages explain the framework of use, rights, responsibilities and data management.
Troubleshooting
Why is a page redirecting me to login?
Some pages require a connected account.
If you are not logged in, Dexyd will send you to the login page. After logging in, you can usually resume the route you started.
Why can't I create more contests?
Your plan may limit the number of active contests or available options.
Check your plan, the number of contests already created and the rights associated with your account.
Why can't I publish more Expo products?
The number of Expo products may depend on your plan.
If you've reached your limit, you can archive certain products, upgrade your plan, or purchase an additional option if available.
Why can't I submit an entry?
Several reasons are possible:
- the submission period is closed;
- your participation has not yet been approved;
- the competition requires a team;
- the number of authorized submissions has been reached;
- a file does not respect the rules;
- the competition is no longer accepting new answers.
Re-read the competition brief and rules to check the conditions.
Why is my file not sending?
A file may be refused if it is too large, in an unacceptable format, incomplete or incompatible with the competition rules.
Try shrinking the file, changing formats, or checking allowed media types.
Why can't I vote?
The vote can be closed, reserved for certain users, limited to a jury or already recorded for your account.
Some competitions also have specific rules depending on the phases, duels or evaluation criteria.
Why is my vote not showing?
A vote may require a short processing time.
It may also be limited by the rules of the competition, refused if the voting phase is closed or already taken into account without being immediately displayed in the public result.
Why am I not receiving notifications?
Check your notification settings, browser or mobile permissions, and account preferences.
Some notifications may also depend on your role, the competition or the functionality concerned.
Why does Oria say that information is missing?
Oria must not invent important information.
If a date, price, location, rule, link, file, identifier or critical data is missing, it can request clarification before preparing an action.
Why can't Oria take an action directly?
Certain actions must remain under your control.
Create, publish, modify, contact, confirm or delete may require explicit validation before being saved.
It is a protection to avoid errors.
Why is my payment not validated immediately?
A payment may require a short verification period.
Verify that the transaction has been approved, that your connection is stable, and that the payment provider has confirmed the purchase.
If the problem persists, contact Dexyd with useful information.
Why hasn't my plan updated?
After payment, updating the plan may take a short time.
Refresh the page, verify your account, and try again after a few moments. If the problem continues, contact support.
Why is a page not loading correctly?
A page may load poorly due to an unstable connection, an expired session, an old browser, a blocked cache, or a temporary error.
Try refreshing the page, logging in again, or clearing the browser cache.
Why are my profile changes not visible?
Some changes may require a short time to save or update.
Verify that the change was saved, then reload the page. If your public profile displays less information, it could also be due to your privacy settings.
Why is content no longer appearing?
Content may be in draft, archived, private, moderated, deleted or not compatible with the filters used.
It may also no longer be visible if the competition, profile or Expo profile has changed status.
What should I do if I have a persistent problem?
Start by checking your connection, session, settings, and the rules of the contest or feature in question.
If the problem continues, contact Dexyd with a clear description: what you were trying to do, the page affected, the message displayed, and when the problem occurred.